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Red Robin Royalty FAQs

Registration FAQs

How do I Register for the Red Robin Royalty Program?
It’s super simple. Just follow the steps below to Burger bliss. 

Go to royalty.redrobin.com. Click on "Register Now.” Enter your email address and confirm. You will receive an email from us containing a link to validate your email.

Once you click this link, you will be prompted to set your password, and once this is entered, you are directed to fill out the main membership page.

Complete your profile by answering all questions. If you picked up a card at the restaurant, be sure to select the "Physical card" option. If not, select "Cardless". This means that you will not receive a card and simply need to provide your registered phone number to earn and redeem rewards. 

Be sure to check the box allowing Red Robin to send marketing messages or you will not be able to complete the process. 

Once you submit your information, you will be prompted to verify your phone number, either by text message or phone call. Choose “Call me” or “Text me” to confirm and enter the PIN you receive from us.

If your membership was registered successfully, you’ll find yourself on your rewards summary page where you can view your profile information. Here, you can edit your profile, add your Kids to the Kid's club or reset your password. 
 
Are there other things I might want to know?
 
You can sign onto your Red Robin Royalty™ account through your Facebook or Twitter accounts. You don’t have to sign on this way but when you authenticate through these sites, it makes it easier access to your Red Robin Royalty™ account. Want to change how you sign on? Go to royalty.redrobin.com and choose edit profile to change settings.

I’m having issues registering for the Red Robin Royalty program
We’ll get it squared away. If you’re getting an "Our records indicate you have already joined” error message, that means you’re already enrolled in the Red Robin Royalty™ program. You’re registered with us either by your email address or your phone number. Perhaps you forgot you already had a card, your server gave you another card, or you created another membership without a card. 

Since you’re already teed up and ready to reap Red Robin Royalty™ rewards, the best thing you can do is to reset your password, by going to the Red Robin Royalty™ page and selecting “Already a Member?” "Sign in Now". Select "I don't know my password". Enter your email address, and an email with a reset password link will be sent to your email. Click the link, reset your password, and your ticket to Burger haven will begin! 
 
Remember! You only need your registered phone number to reap rewards! Provide it to your server to locate your membership

I’m having issues validating my phone number
If you can’t verify your phone number, here’s some info that might help. First, you need to have the phone handy that is connected to the phone number you want to confirm. Check to make sure you have registered your account with a unique and valid email address and phone number. 

Next, go to this url at royalty.redrobin.com. Then, you will be prompted to verify your phone number, either by text message or phone call. Choose your path, either by text or phone, and then enter the PIN you receive during the process. 

If texting is your thing, once you enter your phone number we will text you a PIN, and you’ll enter it when prompted

If you’re a talker and love the landline, once you choose “Call me to confirm” you will see a space for a PIN appear on your computer screen. When you receive the call, enter this PIN into the space provided.

If this was successful, your rewards summary page will pop up where you can review your profile information.

Can’t find your PIN in the text we sent? Be sure you’re entering the 5-digit PIN within the text that you got from us, not the text number we sent you the message from. Then enter the 5-digit PIN into the pop up modal when it appears.

Issues using a shared phone on another membership
The Red Robin Royalty program only allows one adult to be associated with each Red Robin Royalty account. This ensures Red Robin the ability to connect your account and Birthday reward and other scrumptious delights coming your way to a unique phone which easily identifies you in the restaurant as well as in our database. In order for another member of your family over the age of 18 to register you just need a separate account and will need to register with a unique phone number, and a unique email address. We can assure you that we do not share this information and only use this information for the Red Robin Royalty database for identification purposes.
 
Do I need a physical Red Robin Royalty Card?
Negative. We know how hard it is to keep track of all those loyalty cards. If you registered with the Red Robin Royalty™ program either with or without a card, you can locate your account with your phone number at any one of our participating restaurants. 

Card/Cardless FAQs
 
What do I do if my server gave me a new Red Robin Royalty card?
If you’re already an existing Red Robin Royalty™ member, you won’t be able to use the new card that your server gave you because you’re already enrolled in our program. If you’ve lost your card, you can use your phone number to access membership perks by telling your server your number so they can locate your membership.

What does it mean to be a Cardless Red Robin Royalty member?
If you created your Red Robin Royalty™ account without a card, this means you’re Cardless. You don’t have or will never need a card. Hooray! 

When you first created your membership, you set up an email and password that you will use to sign in to your membership online. Go to "Already a Member" and "Sign in Now", sign in using the email and password you created and voila!

Whether Card carrying or Cardless, the beauty is that all you need is your phone number when you come by one of our restaurants. In fact, our Royalty program has gone completely Cardless as of May 2016. Just tell your server your digits, and they can easily find your membership.

Can one family share a Red Robin Royalty membership card?
The Red Robin Royalty program only allows one adult to be associated with each Red Robin Royalty account. This ensures Red Robin the ability to connect your account and Birthday reward and other scrumptious delights coming your way to a unique phone which easily identifies you in the restaurant as well as in our database. In order for another member of your family over the age of 18 to register you just need a separate account and will need to register with a unique phone number, and a unique email address. We can assure you that we do not share this information and only use this information for the Red Robin Royalty database for identification purposes.
 
 
If you have somehow signed up for multiple memberships or have other questions or comments, give us a shout. Click "Membership Card/Cardless”, and we’ll talk you through it.
 
What should I do if I think I’ve lost my membership Card?
No sweat.  Your phone number is all-powerful. Just tell your server your digits to locate your membership in our system to continue to earn and redeem your rewards.

Don't worry about replacing that lost card.  As part of Red Robin's ongoing effort to be environmentally conscious and reduce waste, our Royalty program is now completely cardless.

If you're worried someone might have your lost card. Click the "Contact Us" button on the right side of your screen. We will transfer your phone number to a new membership.

Credits FAQs
 
What counts as an “item” credit towards your “10th free item” program?
Who doesn’t love free! And that 10th free item can be mighty tasty. Remember that you have to buy a burger, salad, sandwich or entrée for it to count as an item credit towards our reward plan. Kids’ Meals, house/side salads, appetizers, soups, desserts, beverages, breakfast items or gift cards aren’t part of our program at this time. 
 
Adding Red Robin Royalty Credit during/after my visit
If you forget to provide your server your Red Robin Royalty™ card and/or the telephone number associated with your account when you pay your meal, not all is lost: you can still receive credits for your qualifying purchases by scanning and submitting your receipt by completing the "Add Credit" form.  If you can't upload your receipt, either let us know your 5 digit check number on that receipt or provide us with a list of qualifying items, and the date of the visit, and we can look it up for you! You may use this process to add credits to your account for 30 days following your restaurant visit. You will not receive credits for qualifying purchases that you purchase prior to Registration.
 
Did I get Red Robin Royalty Credit for my last visit?
It’s what every taste bud wants to know. Once we’ve swiped your card or you’ve given us your phone number to enter, you can check your receipt to verify earned credit for your visit. Look towards the middle of your receipt, and you’ll see “Total Credit earned” and “Credit needed to earn next reward”. You’ll also see super important information like how many items you have towards the “buy 9 get 10th item free” reward plan. If your visit is properly credited, your receipt should have your name on it. You can also check if you received credit for your recent visits by logging into your account and clicking on View Account History.

If you dined with us and forgot to tell your server that you were a member, you can still get credits. Attach a digital copy of the final receipt within 30 days of your visit by clicking “Add Credit”. If you’re unable to attach a digital copy of your receipt, just provide us with the 5 digit check number from your receipt, and we can look it up for you!
 
How long do I have to get credit for a visit?
You have up to 30 days from the date of your restaurant visit to receive credit for eating at Red Robin or Red Robin Burger Works. Restaurant visits prior to card registration don’t count. 
 
Account Info FAQs
 
I forgot my Red Robin Royalty password
Settle those salivary glands down and follow these steps to retrieve your forgotten password.
 
1.    Log in to royalty.redrobin.com
2.    Select “Already a Member” "Sign in Now". 
3.    Select “I don't know my Password". 
4.    You will be sent an email with a link to reset your password. Click the link, follow the prompt to reset your password, and you are now back in Burger Bliss
 
I’m having trouble logging in to my Red Robin Royalty membership
It might seem like a simple question but we have to ask–have you set up a password? If you see an error that tells you “Whoops! Our system is telling you that you have NOT created a password” then you have not yet linked your membership to a login/password. 

It's super simple to set up! Go to “Already a Member?” "Sign in Now". Then select "I don't know my password". You will be prompted to enter your email address. A password reset link will be sent to your email. Click the link to reset your password. Voila!  If you have trouble getting your password reset, let us know by clicking "Membership Card/Cardless". We are here to help. 

How can I update my Red Robin Royalty Profile?
It’s super simple. You can update your profile info by logging into your account, and selecting “Update Info/Preferences". Here you can edit your address, phone and email information. If you have issues, please click "Membership Card/Cardless" and let us know. We can help.
 
My membership card is not working or is invalid
If your account is coming up invalid, you might have unsubscribed to one of our emails, or your email address is outdated. Unsubscribing or using an outdated email address will automatically deactivate your account.

If you are already in our database, you will not be able to register a new membership.

We can easily get you back into burger bliss. Just shoot us a message by clicking "Membership Card/Cardless", and we’ll get those taste buds singing once again by reactivating your membership.
 
Rewards FAQs
 
How does Red Robin prioritize their Rewards?
We can’t deny it. All of our rewards are pretty darn delicious. We do rank them in the order of highest value, but now you have the ability to choose which one you crave!

Remember, your membership must be active and registered in order to redeem any reward. 

To CHOOSE YOUR REWARD:
Access your Royalty membership: click https://royalty.redrobin.com  and log in to your membership. If you have multiple rewards available, they will display under "Rewards Waiting For You".
 
Select "Pick This" for the reward you want to use on your next visit. This reward will now be ranked at the top.

If you change your mind, simply select "Pick This" to move any other rewards to the top. Any remaining rewards will then be ranked based on their existing priority.

To CHOOSE YOUR REWARD BY TEXT:
You must text from the phone you registered your membership with. If this is a landline number, you will not be able to choose your rewards in this way but will need to access your Royalty membership online and following the instructions above.


If you have the phone you registered with, text the word Rewards to 98666 (Yummm). You will receive a text response that will include a list of rewards that are available to you.

Choose the reward you want to use from the numbered selection. Then text the words "Pick #" plus the number of the reward you wish to use.

You will then receive a response "Hooray! Your Rewards have been updated successfully! May the YUMMM be with you!"
 
This confirms that the reward chosen has been properly assigned to the top, and is available to redeem!
 
I missed my Birthday Reward
We all know that our Birthday Burger can make your birthday that much more amazing. As a Red Robin Royalty member, you will not receive a coupon for your Free Birthday Burger, because the Birthday reward is automatically loaded to your account the first day of the month of your Birthday, and may be redeemed once during the entire Birthday month, using either your registered Royalty card or phone number. You will receive an e-mail notification once the reward is available on your account.
The Birthday Burger Reward includes any of our fire-grilled gourmet burger but does not include extra patties, extra cheese, styles or Red Robin’s Finest Burger.  The Birthday Reward will be automatically loaded to the account 24 hours after the registration is completed, and it will expire when your birthday month ends. Note that there is only one Birthday Burger per account.  You may redeem only one earned Reward per visit to a Red Robin or Red Robin Express restaurant.

If I have eight items already purchased towards the 10th item free reward plan and I order two items, would one of them be free?
Absolutely. It’s all about meeting our quota. In the scenario you suggested, you would have purchased the number of qualifying items necessary, so you would certainly have earned your free item and can redeem it during the same visit. 
 
How many rewards can I redeem during a visit?
Only one reward is redeemable during each visit. If you have earned more than one reward, the reward that is pre-ranked the highest in our system will be used first. Remember our rewards are ranked in the order of highest value.

Don't forget you can manage your Royalty Rewards, simply log on to your account at royalty.redrobin.com and choose which reward you wish to redeem next. It is as simple as Yummm®
 
Other FAQs
 
How can I enroll my kids in your Kid’s club?
The Red Robin fever starts early. You’re going to be one idolized parent when you add your kids to the Kid’s Club. It’s super simple. If your child is 17 or under and you are a Red Robin Royalty™ Member, log in to your membership and select "Teen/Kid's Club".  If you are an eClub member, Click Here to provide us with your child’s first and last name and birth date (including mm/dd/yy) so we can add them to the club. Then voila! Remember it does take about 24 hours for the system to process your request. 
 
Seven days before your child’s big day, we’ll send their birthday coupon to your registered email address. Just print it, bring it and savor that priceless look of satisfaction on your kid’s face when they sink their teeth into the best burger they’ve ever had.

Kids' Club members who are 10 and younger will get a free Kid's Meal certificate about a week before their birthday. Nothing like wetting the appetite of a kid whose birthday is fast approaching. 
 
Kids who are 11 or 12 will get to choose between a free Kid's Meal or Red Robin’s Fire-Grilled Gourmet. Kids 13 and older will get a free Red Robin’s Fire-Grilled Gourmet Burger for their birthday (choose from any our Fire-Grilled Gourmet Burgers - excludes extra patties, cheese, styles, and Red Robin's Finest Burgers). 
 
Basically, when you enroll your kids in our club, birthdays are a blast!   

Can we apply multiple Red Robin Royalty cards to the same order?
Only one account can be applied to a check at a time. The best way to get the credit you so rightfully deserve is to let your server know that you need to split your check to accommodate for multiple Red Robin Royalty™ accounts dining at the same time. Please note, we do not credit a single membership for split checks from the same visit. 
 
Can the Red Robin Royalty card be used towards to go orders?
Unless otherwise specified, your Red Robin Royalty™ membership can be used in the same way you use it to dine in the restaurant. Be sure to provide your card or your registered phone number to your server to add credit to your membership or redeem those tasty rewards. 
 
I tried to add my kids to my account and can’t
Our members are able to add up to two children to their account on their own. If you have more than two children, let us know by clicking "Membership Card/Cardless" and provide us with your child’s first and last name and birth date (including mm/dd/yy), so we can add them for you. Then voila! Remember it does take about 24 hours for the system to process your request. Seven days before their Birthday, you will receive an email that you will need to print out and use at the restaurant. 
 
Can’t find what you are looking for?
We are happy to help! You can reach us by phone or email.

Want to reach us by phone?
  • Call us at (877) 733-6543. Monday through Friday 7am-7pm MST.
Want to reach us by email?
  • Send your email to guest-support@redrobin.com. Be sure to include your first and last name and the reason you are contacting us. 

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