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Registration Issues

We apologize for any inconvenience this may have caused. Sometimes we experience issues when you try to register, and you may be partially registered but have not yet completed registration.

If you experience any of the following issues:

Validation IssuesIf you can’t verify your phone number, here’s some info that might help. First, you need to have the phone handy that is connected to the phone number you want to confirm. Check to make sure you have registered your account with a unique and valid email address and phone number. 

- Pin Validation: System won’t take it, Typed the wrong pin, did not receive a code
- Call Validation: Didn’t get the call, call did not take the voice pin
- E-mail Validation: did not receive link, link did not work

Registration Issues:
- Unable to finish registration
- Unable to select state
- Invalid card number

“Our records indicate you have already joined”

If you’re getting an "Our records indicate you have already joined” error message, that means you’re already enrolled in the Red Robin Royalty™ program. You’re registered with us either by your email address or your phone number. Perhaps you forgot you already had a card, your server gave you another card, or you created another membership without a card
Since you’re already teed up and ready to reap Red Robin Royalty™ rewards, the best thing you can do is to reset your password, by going to the Red Robin Royalty™ page and selecting “Already a Member?” "Sign in Now". Select "I don't know my password". Enter your email address, and an email with a reset password link will be sent to your email. Click the link, reset your password, and your ticket to Burger haven will begin! 

If you experience any of the issues above, please contact us by clicking the following, click "Registration Assistance". We can help.

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