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Membership Card/Cardless Topics

Details for New Members

Welcome to the Red Robin Royalty Program! Below are a few tips to top questions registered Royalty members ask us:

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Kid's eClub

Birthday Offer and How to add Kids to your account

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My membership is Inactive/Invalid

If your account is coming up invalid, you might have unsubscribed to one of our emails, or your email address is outdated. Unsubscribing or using an outdated email address will automatically deactivate your account. If you are already in our database,

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Online Ordering Assistance

Below is the top frequently asked questions guest face when adding the Red Robin Royalty information to their Online Order.

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Unsubscribe Request

We are sorry to hear that you want to unsubscribe for the Red Robin Royalty program.

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Physical Card

If you registered with the Red Robin Royalty™ program either with or without a card, you can locate your account with your phone number at any one of our participating restaurants. If you’re the card-carrying type, let us know that you want one by sendi

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Lost/ Stolen Royalty Card

No sweat.  Your phone number is all-powerful. Just tell your server your digits to locate your membership in our system to continue to earn and redeem your rewards. Don't worry about replacing that lost card.  As part of Red Robin's ongoing effort to b

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Validating Phone Number Issues

If you can’t verify your phone number, here’s some info that might help. First, you need to have the phone handy that is connected to the phone number you want to confirm. Check to make sure you have registered your account with a unique and valid email a

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Gone Cardless

If you created your Red Robin Royalty™ account without a card, this means you’re Cardless. You don’t have or will never need a card. Hooray! When you first created your membership, you set up an email and password that you will use to sign in to your

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Update Profile

It’s super simple. You can update your profile info by logging into your account, and selecting "My Account" then click on "VIEW/ EDIT PROFILE”. You will be prompted to validate the new email, follow the prompts to complete the update process.

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Password Reset

Settle those salivary glands down and follow these steps to retrieve your forgotten password.

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Logging in Issues

It might seem like a simple question but we have to ask–have you set up a password? If you see an error that tells you “Whoops! Our system is telling you that you have NOT created a password” then you have not yet linked your membership to a login/passwor

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