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Membership Card/Cardless Topics

What should I do if I think I’ve lost my membership card?

No sweat.  Your phone number is all-powerful. Just tell your server your digits to locate your membership in our system to continue to earn and redeem your rewards. Don't worry about replacing that lost card.  As part of Red Robin's ongoing effort to b

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Do I need a physical Red Robin Royalty™card?

Negative. We know how hard it is to keep track of all those loyalty cards. If you registered with the Red Robin Royalty™ program either with or without a card, you can locate your account with your phone number at any one of our participating restaurants.

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I’m having issues validating my phone number

If you can’t verify your phone number, here’s some info that might help. First, you need to have the phone handy that is connected to the phone number you want to confirm. Check to make sure you have registered your account with a unique and valid email a

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Online Ordering Assistance

Below is the top frequently asked questions guest face when adding the Red Robin Royalty information to their Online Order.

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Red Robin Royalty New Member Information

Welcome to the Red Robin Royalty Program! Below are a few tips to top questions registered Royalty members ask us:

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Unable to unsubscribe from Red Robin Royalty Program

We are sorry to hear that you want to unsubscribe for the Red Robin Royalty program.

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How can I update my Red Robin Royalty™ profile?

It’s super simple. You can update your profile info by logging into your account, and selecting “edit profile”. Here you can edit your address, phone and email information

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My membership is Inactive/Invalid

If your account is coming up invalid, you might have unsubscribed to one of our emails, or your email address is outdated. Unsubscribing or using an outdated email address will automatically deactivate your account. If you are already in our database,

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I forgot my Red Robin Royalty™ password

Settle those salivary glands down and follow these steps to retrieve your forgotten password.

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Red Robin Royalty FAQs

Below is the top frequently asked questions about the Red Robin Royalty program. Reading through these will help you with issues you might be facing. Should you have further questions, be sure to search through our Knowledge Center by typing a topic or ph

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Can one family share a Red Robin Royalty™ membership/card?

The Red Robin Royalty program only allows one adult to be associated with each Red Robin Royalty account. This ensures Red Robin the ability to connect your account and Birthday reward and other scrumptious delights coming your way to a unique phone which

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What does it mean to be a Cardless Red Robin Royalty™ member?

If you created your Red Robin Royalty™ account without a card, this means you’re Cardless. You don’t have or will never need a card. Hooray! When you first created your membership, you set up an email and password that you will use to sign in to your

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What do I do if my server gave me a new Red Robin Royalty™ card?

If you’re already an existing Red Robin Royalty™ member, you won’t be able to use the new card that your server gave you because you’re already enrolled in our program. If you’ve lost your card, you can use your phone number to access membership perks by

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I’m having trouble logging in to my Red Robin Royalty Membership

It might seem like a simple question but we have to ask–have you set up a password? If you see an error that tells you “Whoops! Our system is telling you that you have NOT created a password” then you have not yet linked your membership to a login/passwor

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